Basic Custodial Certificate

BASIC CUSTODIAL CERTIFICATE PROGRAM

This is classroom based training program that specifically deals with the job duties and responsibilities of a custodian, as well as the cleaning methods and processes for different types of surfaces within a building. The course will provide an understanding of cleaning fundamentals, cleaning chemical usage and safety, (dilution ratios & material safety data sheets, etc.). The course will also cover equipment identification and operation, with a hands-on component for floor care and carpet care. Safety when removing trash and needle safety are also part of the course. The course will also cover professionalism in the workplace. This course is a total of 68 Hours.

OVERVIEW OF THE CLEANING INDUSTRY

This provides the participants with an understanding of how the industry work, where the various players fit in and their related roles and responsibilities. This component of the course will provide a full job description of the position Custodian and will outline their individual job functions and responsibilities. Also, covered in this section is an overview of the chemistry (products) used in the industry, and what products are used for which jobs. There is different chemistry required for cleaning carpets to that of hard floor care.

And certainly, there are different chemicals for washroom care. Workplace health and safety will be discussed and the responsibility of the employer, supervisor and works will be laid out, including OH&S and Work Safe BC Regulations as they pertain to the custodial field.

WORKPLACE HAZARDOUS MATERIALS INFORMATION SYSTEM WHMIS – 2015 GHS

This comprehensive WHMIS 2015 GHS Certification program has been developed in accordance with Work Safe BC requirements for the training of persons who manufacture, work with or are ‘in proximity to’ hazardous materials in the workplace. WHMIS has aligned with the worldwide hazard communication system known as GHS – the Globally Harmonized System of Classification and Labelling of Chemicals. Aligning with GHS provides many benefits, which will be discussed in the training. With WHMIS 2015 there will be new classification rules, new hazard pictograms, new supplier label requirements, and new format for Safety Data Sheets.

FACILITY CARE

This section of the training covers the process of care to the building or facility and deals with each type of maintenance that would be required.

Hard floor maintenance: Here we look at the types of hard floor that may be encountered and how best to maintain these. We will cover stripping of floors using the right chemicals as discuss in the chemical section of the training. We will cover the correct PPE to be work when stripping hard floor.

Carpet Maintenance: Will cover the different types of carpets that are most likely to be found in the industry and what the appropriate cleaning methods are.

Washroom care: This will cover the required PPE to be sued as well as provide a better understanding of cross-contamination for washrooms to other part of the facility. We will also discuss the products used to clean various parts of the washroom.

Window washing will also be covered in this section as well as trash collection and recycling. In the equipment section of the course we will examine the different types of equipment that is available in the market today and what are the correct types of equipment for each of the areas where care is being provided. Tool and equipment maintenance will also be covered.

The objective is to be able to select the correct, equipment, chemical and process to protect the assets that we are responsible for cleaning.

HAZARD & RISK ASSESSMENT

The risk assessment course has been designed to give the participants an overview of the importance of assessing the risks associated with the performance of work and the associated risks that may face the worker performing the work/task. The participants will be introduced to the process of risk assessment, from identifying the hazards to the evaluation of the risk associated with the hazard to understanding the appropriate ways to eliminate or control the hazard causing the risk. In practical terms, a risk assessment is a thorough look at your workplace to identify those things, situations, processes, etc. that may cause harm, particularly to people. After identification is made, you evaluate how likely and severe the risk is, and then decide what measures should be in place to effectively prevent or control the harm from happening.

OFA 1

This one-day certification course meets first aid requirements for Work Safe BC OFA Level 1. Upon successful completion, candidates will be issued a Work Safe BC Occupational First Aid certificate. Participants will learn emergency scene management, minor wound care, CPR and AED training. This course is for British Columbia only all other provinces it is the 2day Standard First Aid.

PROFESSIONAL WORK ETHICS

This course is designed to give the participant an understanding of good general ethics in the workplace and is based on best practice. The course gives a solid overview of professional business ethics at work and in life. The course covers decision making, which is often difficult, especially when we are be faced with challenging situations where tough decisions need to be made – making the right choice based on your professionalism.

CUSTOMER SERVICE TRAINING

This course provides the participant with the knowledge to provide exceptional customer service. We are aware that our customer is a very important asset to the company or organization that we work for and being able to provide exceptional customer service is that component that can set us apart from the competition.

BASIC WORKPLACE COMMUNICATIONS

This course is designed to give the participants an overview of good communications skills and to build confidence in communicating with others in the workplace. The course provides an overview of the expectations and responsibilities of a worker in the workplace, as it relates to communication. It also provides an overview of the employer’s responsibility to the worker, as it relates to communication between the worker and the employee.

WORKPLACE BULLYING & HARASSMENT

Work place bullying and harassment is an issue of growing concern. It can take many forms from verbal abuse to aggression. This course provides workers, supervisors and managers the tools to recognise and to deal with bullying and harassment in the workplace.